Damaged / Defective Product(s)
Patterns and Merino (P&M) customers, who have purchased from our online store are kindly requested to not accept any packages, if arrived in an unsealed condition, or if any damage has shown up in the package. The customers are requested to contact our customer support desk and report the same immediately.
The return (or) exchange of the damaged/ defective product(s) delivered to the customer(s) will only be accepted, if they are in the original condition with original folds and price tags. If the damaged (or) the defective product is not with the original folds, it will not be eligible for return(or) exchange.
Order Cancellation
he customers will not have an option to cancel any order placed from our website, once it is either processed or approved by our team.
If there are any technical/stock issues for a placed order, Patterns and Merino (P&M) has the right to the Cancel the order without any notification and will refund the amount to the customer. If the customer wishes to cancel the complete or a part of the order, before the order is approved, an email with the subject line – should be chart to support 75695 72116 for the cancellation request.
If the order is approved, by the time the cancellation request is raised by the customer, then the requested request will not be processed.
Procedure for Refunding
We do not offer refunds or returns. However, if there are any concerns regarding the product, customers can reach out to our customer support desk for assistance. We are committed to addressing all customer queries and concerns promptly.
No return will be accepted
Exchange available only if damage / size issue ( within 3 days after receiving order )
The Customer Should mention his/her name, order number and mobile number, on the top of the packaging in which the product is couriered by the earlier mentioned procedure. Customers should ensure that the original receipt/invoice is included with the product when sending it to us. If the Customer has any questions in this regard, they can contact us at +91- 75695 72116.
